The Education Business Blog

Information overload is one of the defining trends of the last 10 years. The explosion of email, social media, and cellular technologies have created 24/7 leashes that drown us in information.

As publishers (and citizens) we have a responsibility to help today's kids build good information habits in this new world.

I've written elsewhere about how our old behavior patterns make this worse than it needs to be. The question for today is - are you managing your information diet or is the information managing you?

When you sit down to your Cheerios tomorrow morning will you read the paper or will you read a book? In the paper you HOPE to learn something - anything really. If you have picked out a book you INTEND to learn something - something specific you can use.

It is the same 30 minutes a day but at the end of a month the newspaper reader will have garnered some gossip and a few insights along with recycled conventional wisdom on the editorial pages. The book reader will have challenged their thinking in some very specific ways that will help them grow, learn, and help others.

There is a place for randomness in your information diet - but with so much information at our fingertips today this can be a much smaller portion of our information diet than it used to be.

This is one small example of what the "low information diet" looks like. For those of us in the education publishing world we really have to start thinking about how we build these new skills into our products. This is doubly hard for us because most of us are built our habits in the old paradigm.

Try not reading the newspaper for the next two weeks and substituting something you have been wanting to learn but putting off. Check in with yourself at the end of the experiment and see how it went.

PS - Go ahead - read the funnies and do the crossword.

Blog years and dog years have a lot in common. They go fast, take constant care and feeding, and bring companionship and warmth into your life. Dogs force you to get up and move your body, blogs force you to get out and work your mind.

Social media are reshaping the business landscape and I've never found a better way of learning something than just wading in and messing with it. Under the tutelage of my blogfather Richard Carey and the folks at Justia I launched this site last May.

So what have I learned?

1. It works. 11,528 people interacting with my ideas has helped my business immensely (see stats below). As Jim Bower over at Numdeon is fond of saying - "it isn't about eyeballs, it is about eyeballs connected to brains." Half of my clients come from web referrals and the trend-line is up. It is far better than advertising and its "free." At April's rate there will be 24,000+ visits in the coming year.

2. Writing for a public sharpens your thinking in all contexts. Personally this has been the most rewarding part of blogging. It has forced me to organize and articulate my thoughts on key issues that affect our industry. It is far different than internal corporate writing, blog articles stand or fall on their own merits.

3. Focus = Traction. To succeed a blog has to have a clearly defined audience. I always try to bring my posts back to what the topic means for the companies that serve the education market. If you search on "education business consultant" or "K12 education marketing consultant" this blog is #1 or #2 in Google. That happens because Google rewards sustained focus and original content.

4. Networking is part of the job. Blogging is all about a conversation - know who your peers are and engage with them. Read about related industries and bring the insight back to ours. I use my blog roundups to share things other bloggers are saying that I think are relevant. Some of the most popular posts on the site also came from guest bloggers (thanks Randy, NT, and Paul).

5. Mix up depth and breadth to keep it interesting. People like the depth a 4-5 part series can bring to a topic, but for everyday browsing they also like short pieces that engage their interest.

6. Make it personal. This medium is all about being genuine. Speak your mind, share your story, and be real. Every few months I post what I'm listening to on my iPod - and I get a lot of positive feedback about it even though it isn't on topic. I also enjoy putting in human interest pieces and humor - but that is also part of my personality.

7. Key words matter - a lot. Learning to write blog posts is an art - and doing it well without it looking artificially structured to parse in a search engine isn't always easy. Knowing what words to use and where to use them in your articles is a skill you need to master.

8. Links and visual cues bring a post alive. Having quality links to support your arguments (or provide alternative viewpoints) adds credibility. Picking a graphic that amplifies the message also helps a lot. There are tons of free or near free images out there today so you have no excuse.

9. Good tools make it easier. I use Ecto to draft posts - it allows me to work off-line and is seamlessly integrated with iPhoto and Amazon. Movable Type isn't as user friendly as I'd like it to be - Ecto makes up for that and then some.

10. Patience. Gaining traction takes time - there is no short cut around this. It takes about 20 posts before the search engines take you seriously - with the 10's of thousands of new blogs started every day this is just common sense. But even after you have build a corpus of posts it takes time for people to discover you and become regulars. Don't be discouraged early on.

My thanks go out to those who helped me get started on this path and to the many readers who have provided feedback and encouragement as this adventure has unfolded.

The most popular posts from the last year:

1. Education Publishing - A Wave of Change Sweeps Over the Industry (multi part series)
2. Information Overload (how to build materials for the 21st century - multi-part series)
3. Teachers and the Internet - Five Things You Should Know
4. Lifelong Learning - Retired Construction Worker Deciphers Stonehenge Construction
5. Where is the Wii for Education?
6. Textbooks vs. Education Technology - Clash of Paradigms
7. Target Market Selection
8. The Future of Education Publishing - Panel Report from the Education Industry Investment Forum
9. Ethics Video Game - Using Frankenstein to Teach Ethics?
10. Are We Producing New Education Entrepreneurs

Some stats from the last year.

11,528 visits - This does not include RSS. Not having Feedburner set up from the get go was a mistake. We are putting it in place now.

19,740 page views. This might seem low, but since the landing page is the blog this makes sense. Most people go there, read the latest posts, and move on. Again - without Feedburner this the low end.

1:38 minutes is the average time on the site. This means 314 hours of people interacting with my ideas (or 40 eight hour days). This is a highly leveraged use of my time. Consider these alternatives

• At 7 minutes prep and talk time per call (assuming you got through on the first call) this would take 168 eight hour days.
• To get this kind of engagement via direct mail with a 1.5% response rate it would take 768,000 mail pieces.
• To reach this number of people by speaking at conferences with an average room count of 100 it would take 115 presentations.
• You get the idea.
• Actual time on task - 2-3 hours a week (or 16 eight hour days a year).

122 countries. 71% are from the US. Others in the top 10 are Canada, UK, India, Australia, Singapore, Philippines, Malaysia, Germany, and China. I love going into the mapview in Google Analytics to see where people have come from. It took me forever to hit all 50 states - Montana and Delaware were the hold outs! Globally Tibet, Cambodia, the Stans, Syria, Central Africa, Greenland, Guyana, and Uruguay are still terra incognita for this blog.

95% of readers were on a high speed connection. I no longer worry about putting video and other high bandwidth links in my posts. I'm toying with doing some v-casts as well.

79% of users were on Windows, 20% on Macs 1 % on Linux. 7 People came in on a phone and 1 came from a Playstation (WTF?). Why the oversampling of Macs? It probably has something to do with Education being the target market.

5% of users were on 800x600 screens. It looks like we could have comfortably designed for a minimum of 1024x768 and hit 95% of the users.

Information Overload is a serious problem in our culture today. People are frustrated and overwhelmed by the fire hose of information they are trying to absorb. But, as the American Philosopher Ann Landers was fond of saying:

"No one can take advantage of you without your permission."

In summary:

• Personally we need to take control of our information diet. We need to discard our old paradigms and seek information only when we need it.
• As publishers we need to create products that equip students to be effective in the conversation economy.
• Professionally we need our customer's permission to have a long-term conversation with them.

I've pulled together some resources that you can tap if you are interested in learning more about this topic.

Blogs

43 Folders - Great site for productivity - a fan of David Allen's work.

Unclutterer - Great daily tips on how to unclutter your life. We can all use this one.

Seth Godin - Marketing maven and a great blog with short punchy articles. It never takes more than a minute to read.

David Armano - An incredibly crisp and visual thinker on marketing. He coined the phrase "conversation economy."

Tim Ferriss - Author of The 4 Hour Workweek - tips, downloads, and worksheets.

Pick The Brain - Ideas for how to be more effective. Another David Allen acolyte.

Marc Andreeson - Wit and wisdom from the founder of Netscape.

Steve Pavlina - Personal Productivity guru. He has some odd ideas but they are worth reading even if it only stretches your thinking.

Books

"Getting Things Done: The Art of Stress-Free Productivity" (David Allen)

"The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich" (Timothy Ferriss)

"Power Sleep : The Revolutionary Program That Prepares Your Mind for Peak Performance" (James B. Maas, David J. Axelrod)

"The Long Tail: Why the Future of Business is Selling Less of More" (Chris Anderson)

"Wikinomics: How Mass Collaboration Changes Everything" (Don Tapscott, Anthony D. Williams)

This was an interesting series of articles to write and it represents a summary of what I've learned over the past couple of years. I hope that you got some insights to help you personally as well as some ideas that you can use professionally.

Information Overload Series

Part 1 - It’s all in your head - really
Part 2 - A cure for “a poverty of attention”
Part 3 - 10 Ways to Build Instructional Products For 21st Century Skills
Part 4 - 10 Ideas to For Marketing & Selling In An Age of Infinite Input
Summary - Closing Thoughts and Resources

How should we design textbooks and education technology for a world where information is no longer scarce or hard to find? It is time to rethink how we build education products based on new paradigms of information management.

In Part 1 of this series we explored the broken paradigms about information that are driving most of batty. In Part 2 we explored strategies for adopting a new information paradigm to help us survive and thrive in the new climate.

Today we take a look at ten ideas for how we can build products that tap into the new zeitgeist. These are nuts and bolts tactics publishers can use to rethink product development.

In what follows I assume you have read the two prior installments. If you have not you may want to spend a couple of minutes on them first. In a nutshell we need to move from scanning and hoarding “scarce” information to treating it as an infinite resource that can be accessed as it is needed. Just-in-time instruction is no longer for adult learners only.

10 Ideas to Try

1. Start with a call to action. Traditional textbooks are set up backwards for today’s learners. Rather than tacking some practice problems on at the end of the chapter start with an activity that will motivate learners to seek out answers. This is how they work in the rest of their lives and we should mirror and model it in teaching. Projects, thought experiments, team challenges, and research activities are all examples of experiences that promote information seeking. These can be classroom discussions, paper-based activities, or on-line challenges (virtual worlds, games etc.).

2. Network your learners - Often we treat collaboration as cheating - but in a world of Facebook and Twitter we have no choice but to harness it. Encourage people working on the same problem to find each other through virtual study groups, student written FAQs, and peer-tutoring. Imagine a system that could help students working on the same problem all over the world find each other on any given evening. There is a precedent for this in on-line games where players can join a queue of people who are looking for others working on the same challenge. Another feature from the on-line game world that you might consider incorporating are guilds - formal associations of players who assist and help each other out. These strategies apply for teachers too!

3. Design instructional approaches that are open - Publishers have worked under the conceit that their materials were self-contained systems. You can’t build self-contained products anymore so don’t even try. Assume that teachers and learners are going to use your materials as a small part of a much larger set of resources.

4. Build for Dynamic Content - It is more important that you provide a framework for asking questions than the definitive set of facts. We can and should provide a core set of facts, but anticipate that new information will be available before the paper is dry on a new book and make a place for it in your on-line presence.

5. Build RSS into your products - Proactively deliver a steady stream of new content to users. For example, recent data on global warming shows that most of the projections were flat out wrong - they were far too conservative. Structure RSS streams for students, parents, and teachers. Will Richardson at Weblogg-Ed has some interesting ideas on this topic.

6. Adopt a software business model of continuous improvement. I’ve written elsewhere about the difference between book publishing and software development. This is clearly one area where you will want to build a business model (pricing, editorial resources) that assumes you will be improving a product long after it is “published.”

7. Encourage advanced on-line search techniques. This is one of the most important skills we can give students - and many of our teachers are not equipped to coach students in this area. There is an opportunity for publishers to provide the scaffolding for this skill. Tap into the advanced features of Google search or if you want a safe walled garden use NetTrekker. Hire a Librarian to show you how to do this.

8. Plant virtual easter eggs. Seed the web with relevant actionable content (web sites, wikis, and blogs) that good searches will find. Don’t rely completely on serendipity when kids are searching for content. Learn to use Search Engine Optimization (SEO) so your content floats to the top.

9. Build a two way street - Expect kids to find other relevant materials in their searches. Teacher materials should support incorporating outside information. Allow students and teachers to send you resources that they create or find as they work with your materials. Reward and recognize them for this - make it a competition and you will harness the power of user generated content.

10. Don’t be part of the problem. Filter what is included in everything you do to make sure it is relevant, important, and actionable. Strictly limit the outbound amount of content you generate - don’t overwhelm your audience with spammed content. Be a good information provider in a world of overwhelming information flow. Less is more.

Next Steps

Some of this may look a little weird - it runs against long established paradigms. But these ideas are just the tip of the proverbial iceberg. I challenge publishers to take one product suite and try all of these ideas with it. Don’t change your whole catalog, but when you do try it don’t use half-measures. Give it your all. And if you would like some help putting these ideas into your context give me a call.

Next in this series we look at how information overload is changing how we should be selling and marketing products.

In comments let us all know about products that are already employing these ideas, suggest other strategies that we could try, or just tell me where I’m wrong.

Information Overload Series

Part 1 - It’s all in your head - really
Part 2 - A cure for “a poverty of attention”
Part 3 - 10 Ways to Build Instructional Products For 21st Century Skills
Part 4 - 10 Ideas to For Marketing & Selling In An Age of Infinite Input
Summary - Closing Thoughts and Resources

“Time without attention is worthless, so value attention over time.” Tim Ferris

In Part 1 I talked about how our old paradigm of consuming information is at the root of our information overload problems. Today I present some practical ideas you can use to experiment with changing your paradigm.

I suggest starting with your personal experience with the new paradigm because until you have tried it and seen the results for yourself it will be difficult for you to think about how it applies to building products and services for your customers.

As I’ve written earlier I think the foundation survival skill in the age of infinite input is HOMING. This is the ability to search efficiently and have a nose for what is meaningful in what you find during that search.

What we need to do is couple homing with what Tim Ferris in his book The 4-Hour Workweek calls “a low information diet.”

“Ignorance may be bliss, but it is also practical. It is imperative that you learn to ignore or redirect all information and interruptions that are irrelevant, unimportant, or unactionable. Most are all three.

The first step is to develop and maintain a low-information diet. Just as modern man consumes both too many calories and calories of no nutritional value, information workers eat data both in excess and from the wrong sources.” p 83

Change your paradigm and you can change your behavior and go a long way towards solving the problem.

Now Go Try It

What does this look like? Here are some suggestions if you want to develop the habit of mind of seeking out information when it is actionable rather than endlessly scanning and hoarding.

Some of these ideas are going to look pretty weird because your paradigm has been constructed around the old paradigm. Try them for a week or two and see what the consequences are. Does anything happen where you can't get information you need? Do you have more time for your family or other interests? Does your stress level come down?

Learn to use the advanced search features of Google (or the search engine of your choice). Knowing how to make a haystack into a molehill is the best way to free yourself. It will build the confidence that you can find what you need exactly when you need it. Without this confidence you will never be comfortable dropping scanning and hoarding.

{Update} Build your network. Access to experts when you need them is another part of the puzzle. Call your friends, email old colleagues, attend industry events. Also, invest a little time in LinkedIn and Facebook and see which works best for you. I use LinkedIn for professional connections and Facebook for personal.

Stop reading the newspaper. Or just read one with an emphasis on sports, comics, and puzzles. This may seem extreme but most of the information in the paper is “ irrelevant, unimportant, or unactionable” as Ferris noted. Don’t convert this to going to the New York Times website or CNN either - you want to stop the news habit altogether because you are going to be in the business of making your own news.

Cancel half your magazines - then all of them. Almost all magazines have on-line versions that are easier to access, have live links to deeper information if you are interested, and are easily found with a quick search when the topic will make a difference in your day.

Look at your files and toss 50% of them. Keep the financial stuff you need - everything else can go to recycling. The same goes for your hard drive. Then be ruthless about what you do file - only keep the stuff that isn’t time sensitive or easily found on-line. David Allen’s book “Getting Things Done” is an enormous help with this.

Learn how to use rules to automatically sort your email. Keep it simple, but do things to pull clutter from your inbox. This allows you to quickly focus on what is important. See one example of what you can do in the next idea.

Automatically file email newsletters in a separate folder. Most of these are just BACN (spam you want to receive). So either unsubscribe or create a mail rule that puts them all into a folder you can scan once a week or month. If you get more than a month behind - just toss it all. Odds are the information in them is available on the organization’s website and easily found if you need it. You would be amazed at how this simple change cleans up your inbox.

Check your email once or twice a day - and never first thing in the morning. As I’ve written elsewhere email overload is mostly a behavioral problem not a technical one. Very few people have jobs where they have to be available for consultation every minute of the day. We do it because it feels productive but it isn’t. Get a couple of critical tasks done before you allow yourself to be interrupted.

Only surf the web during work hours for directly relevant information. No cul-de-sacs of “oh this looks interesting” or mindless link chains. There is a place for curiously seeking out new sites, ideas and information, but it usually isn’t during work hours.

Severely limit your use of RSS. RSS is really automated scanning - and automating an inefficient process just makes it more inefficient. I suggest restricting your feeds to 10 or fewer - try for 5-7. Focus your blog reading on analysis and insight not on news.

I’m sure you can come up with ideas of your own as well - try them. Also be sure to visit Ferris’ site for more ideas and testimonials from people who have tried this.

I leave you with this quote which was cited in Ferris’ book:

“What information consumes is rather obvious: it consumes the attention of its recipients. Hence, a wealth of information creates a poverty of attention and a need to allocate that attention efficiently among the overabundance of information sources that might consume it” Herbert Simon Nobel Laureate in Economics

Next in the series - what does information overload mean for instructional materials?

Information Overload Series

Part 1 - It’s all in your head - really
Part 2 - A cure for “a poverty of attention”
Part 3 - 10 Ways to Build Instructional Products For 21st Century Skills
Part 4 - 10 Ideas to For Marketing & Selling In An Age of Infinite Input
Summary - Closing Thoughts and Resources

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Are you drowning in information? You are not alone, almost all of us are. But the information is not to blame - we are.

Information overload is a meta societal problem that affects our whole industry. From the personal (we are overwhelmed) to the products we build (we need to teach kids how to avoid it) to marketing (cutting through the noise) it is driving change across our businesses.

Most of us have had the experience of going to a web site to find something and 45 minutes later found ourselves off in some far corner of the internet on a completely unrelated topic. Or maybe you have been unable to empty your email inbox for the last year - or two. You didn’t take your Blackberry on your last vacation did you? You did take a vacation - right?

There is a solution, but it involves stepping outside your comfort zone. This is important to education because the old habits of mind about consuming information that we are passing along to today’s children are hurting their ability to think and act in new and more productive ways. We need to model the change for them.

This is the first in a series of posts that address how we can learn to live with information overload, what it means for instructional products, and how it affects our ability to sell and market effectively.

Our Broken Paradigm

For those of us who came of age before the internet our paradigm of information consumption is built on two assumptions that are no longer true.

1. Information is scarce - This manifested itself in SCANNING - a need to constantly scan the media landscape to find the stuff you needed to know. If you missed information when it passed by it was gone. We learned to read the paper every day, read 3-4 magazines, and watch the news on TV. The more sources of information you had the more likely you were to be well informed.

2. Information is hard to find. This flows from the first assumption and led to HOARDING. If you wanted to have easy access to information you better catch it as it passes by: tear it from the magazine, throw it in a file, put it on a 3x5 card. Finding it later involved a couple of hours of going down to the library, locating it, and copying it or making notes from the source material. Usually it was just too much trouble.

Scanning and hoarding information made sense right up until the mid to late 90’s. Adult learners want just-in-time information. We scanned and hoarded so that information would be on hand when we needed it. I took pride in being an information omnivore.

The Game Has Changed

But with the vast resources of the web at our disposal both assumptions no longer hold and the behaviors have gone from effective survival techniques to threatening our very sanity. Scanning and hoarding in an age of infinite input will make your head and your hard drive explode.

If we can let all that go we can set ourselves free from the brutal info-treadmill most of us find ourselves on. Information may seem like it is free these days, but the real cost is the time it takes to process and manage it.

Think about that in the context of the resources at our fingertips today. Don’t bother scanning, and don’t gather and hold information close to you. Stop it - just stop it!

In 30 seconds with a good search strategy you can find what you need right when you need it. We need to learn how to ignore what we once thought was important and we need to embrace the idea that we can easily and quickly find whatever information we need whenever we need it. This is a complete paradigm shift.

Next in the series I explore some hands on practical things you can do to start working smarter not harder.

Information Overload Series

Part 1 - It’s all in your head - really
Part 2 - A cure for “a poverty of attention”
Part 3 - 10 Ways to Build Instructional Products For 21st Century Skills
Part 4 - 10 Ideas to For Marketing & Selling In An Age of Infinite Input
Summary - Closing Thoughts and Resources

Input has become infinite while our individual output is still quite finite. What does this mean for teaching and learning in our schools?

“We are drowning in information but starved for knowledge. This level of information is clearly impossible to handle by present means. Uncontrolled and unorganized information is no longer a resource in an information society, instead it becomes the enemy.”

Does that sound like something written recently on one of the many blogs dedicated to helping us manage the deluge of information? No - it was written in 1988 by John Naisbett in his book Megatrends. We’ve seen this coming for a long long time.

At the Games Learning & Society Conference I had the luck to sit down next to Professsor Angela McFarlane at lunch one day. She is the Head of the Graduate School of Education at the University of Bristol in the UK and a leader at the Futurelab. She was very articulate about how we are “privileging” the wrong skills in school. What does this mean?

Parents want computers in schools and they know their kids should be learning new skills but they are reluctant to let go of the existing model of schooling because it is familiar. As a result we end up measuring things we no longer place value in. We keep awarding degrees and certificates for the antique skill of learning facts and being able to spit them back up on demand.

Why School Must Change

A recent study at Berkeley found that information - new information not digital copies - is growing at a rate of 66% per year.

“total production of new information in 2000 reached 1.5 exabytes. ...that is about 37,000 times as much information as is in the entire holdings Library of Congress. For one year! Three years later the annual total yielded 3.5 exabytes. That yields a 66% rate of growth in information per year.”
“What is growing faster than 66% for decades -- that is not information based? Economists peg physical production as growing at 3% a year in advanced countries, and maybe 7% a year in superstars like China. That means that information grows 10 times as rapidly as physical production.”

After two years of working on a master’s degree the information available is 2.75 times what was available at the start (through the miracle of compounding). What exactly does a “Master’s” degree mean anymore? It used to mean that you had read, discussed, and internalized the canon of a subject area. You literally mastered it. This is impossible today.

The other side of this coin is equally dynamic. 25% of the searches on Google every day are brand new - we have not even started to reach the limits of what people want to know. Based on personal observation I would argue that peoples interests are expanding at a rate close to that of information itself. There are 120,000 new blogs created every day. The more information we have the more (collectively) we want to know.

Even if it were possible to absorb this much information what good would it do? We can’t afford to be blubbering information sponges - slaves to our email inbox or obsessively checking our RSS reader all day long. We bring meaning to our lives by acting on information. But despite the technology at our disposal our individual capacity for action has not increased at anything remotely close to rate of increase in information itself. Our output remains woefully human and finite.

What Should the Change Look Like?

The trick is to find the right information quickly that can support and inform the next action you need to take. So what should we be teaching? The core skills for success in this world are:

1. Goal setting
2. Searching
3. Filtering
4. Pattern recognition
5. Persuading
6. Perseverence

Someone please tell me the standardized test that is used to grade a school’s success that measures these skills? Please. Crickets. Chirp - chirp - chirp.

This is what Professor McFarlane meant when she said we privilege the wrong skills.

I will examine these skills in detail in a future post, but for now consider the following questions. What is missing from the list above? How long will it take to make this change happen? How long do we really have? What products and services might be created to support the teaching of these skills in our schools? What do we already do that we could amplify to support this shift in priorities?

Cell phone ettiquette check. This morning on my outbound flight I cleared security and headed for the bathroom. For the second time in two weeks I encountered that most noxious creature - the guy who thinks it is appropriate to chat away on his cell phone while taking care of more personal business.

This wasn’t an urgently expected call with a quick “can I call you back in a couple of minutes” plea. No, this moron was prating on in full baritone about some meaningless bit of office gossip, and on, and on. On the concourse I wouldn’t have noticed it. But in the porcelain echo chamber every nuance was amplified.

As noted in my entries on email etiquette - our tools have changed so dramatically in the last 20 years that our cultural norms are struggling to keep pace. But puleeze, no one has to be 24/7/365 that much. One of the great liberating technologies of the last 25 years is ubiquitous voice messaging. Trust me, if it is important they will leave a message.

We live in a sea of continuous partial attention these days and we desperately need new norms and practices to navigate the barrage of information coming our way.

The good news is that given time our minds are really good at separating signal from noise. One of the most interesting aspects of living right now is that we are in a transition era where most of us haven’t yet figured out how to do that with the endless barrage of information coming our way. It is also one of the most frustrating things about living now.

But don’t bury your head in the sand. This stuff isn’t going away - engage with it but on terms you can live with.

I currently subscribe to 60 RSS feeds. When I started I was looking at about 10 and it took me hours because I hadn’t yet developed filters for how to move through it. I read everything.

Now I find I can get through all 60 feeds in 30-45 minutes. As I have gained more experience with the tools I’ve learned to separate the few articles I want/need to read from the chaff quickly and ruthlessly. Better yet - I get information that is specific to my interests every single day. This has been a huge improvement in my information diet, but for a while it was really overwhelming.

I hope the fellow in the bathroom had a learning moment after he walked out and thought to himself - “gosh I guess that was kind of inconsiderate, better not do that again.” But then again, no matter the technology we’ve always had boors in our midst. Next time I’ve resolved to just hit the flush button repeatedly in range of his microphone.

There are solutions to the frustration of managing email. The fundamental answer is a shift in behaviors and expectations. David Allen's Getting Things Done has helped change the conversation from a technology focus to a behavioral focus. Technology is part of the solution - but only if we use it differently. I have not needed a vertical scroll bar on my email for 3 months, something I would not have believed possible a year ago. The technology didn't change - I did.

The scale of the problem has grown so rapidly that cultural norms and behaviors have not had time to adapt. As a result feelings of guilt and frustration are widespread as people watch their inbox grow faster than they can clear it. Anger at spammers is epidemic (I hope there is a special place in hell for them involving all the devices they are trying to sell us). These are not healthy emotions.

Some have taken to declaring email bankruptcy, throwing up their hands and cleaning the slate. As usual Scott Adams is brilliant on the subject of email as a weapon. But the best description of the problem I’ve seen was recently posted at 43 Folders.

“Email is such a funny thing. People hand you these single little messages that are no heavier than a river pebble. But it doesn’t take long until you have acquired a pile of pebbles that’s taller than you and heavier than you could ever hope to move, even if you wanted to do it over a few dozen trips. But for the person who took the time to hand you their pebble, it seems outrageous that you can’t handle that one tiny thing. “What ‘pile’? It’s just a f#@$ing pebble!”

Theres more...

Continue reading "eMail Is A Behavioral Problem" »

Taming email is primarily a behavioral problem. If people can be brief, direct, and considerate things will improve.

I've shared this list of ideas with groups I've managed for the past 10 years. It hasn't solved the problem - but it has helped. Sharing this list sets expectations clearly and helps people change their behavior.

This is not an exhaustive list; please feel free to ad your own peeves and ideas for reducing clutter in the in-box. Also – feel free to call me on my lapses.

Here are the rules - more detail is below the fold.

Brevity

* Be brief - really
* Attachments, use sparingly

Directness

* Include clues in the subject field
* Make the “To” field mean something
* Be up front with requests

Consideration

* FYI should really be NTK (Need to Know not Nice to Know)
* The Round Trip Rule
* Reply All is a Dangerous Weapon – Don’t Shoot Yourself
* When it’s urgent…
* Don’t Take It Personally
* When upset - use your toes not your fingers'
* Don’t argue with a jerk in public – most people can’t tell the difference
* How to nag
* Jokes – The Laugh Out Loud Rule
* Minor issues

Continue reading "eMail etiquette for a busy age" »

Keep it short and simple.

Brevity is a sign of respect for your reader's time and attention.

Really.