July 24, 2007

Explain Gold Farming to Your Grandmother

Unpacking the Zeitgeist is an amusing post about World of Warcraft (WoW). In it Sci Fi Author Charlie Stross attempts to explain to someone from 1977 how Gnomes dropped from the sky in the shape of a URL advertisement in WoW. He unpacks 30 years of assumed knowledge (what is the internet, what is a PC, why do people play games dressed up as furry animals?). As Raph Koster noted this represents pre-traumatic stress disorder as we contemplate what this means for 2037.

Think of the ingenuity and focus it took to pull this stunt off. The intellect behind it is creative, transgressive, technical, and funny - all at the same time! Where are we teaching these skills in today's classrooms? Talk about your 21st Century Skills.

wowmine.jpg

As a side note I happened to be wandering through Ironforge that day on my toon (Embir - Level 70 Mage on Stonemaul). I was stumped when I happened upon the neat piles of gnomes in front of the bank. It was only later that I realized what I'd seen.

Embir%2070%20Front%20Full.jpgIf none of this makes any sense to you I highly recommend that you engage with games and gamers. Blizzard announced today that over 9 million people worldwide are now active subscribers to World of Warcraft. A whole culture has emerged around these gaming communities. Tapping the elements of that culture that tap into 21st Century Skills - and there are a lot of them - would make a huge difference in schools. (This will be the subject of a later post.)

But it can't be learned by reading about it - GO PLAY!

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July 23, 2007

Welcome to the New Site

221838_house_on_wheels_taken_too_li.jpgThis is the new home on the inter-tubes of Headway Strategies. This site has been running in beta mode for about a month and the final switch is taking place today.

We hope you enjoy the new format and welcome any feedback to help us tweak and improve the experience.

Thanks to the entire team at Justia for making this happen.

Lee

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July 19, 2007

School 2.0 - Don't Forget Enterprise Applications

Statewide Web 2.0 applications for education are a growing force in the market. This has huge implications for how schools will organize and manage information.

Education Enterprise Software has always played a critical role in the adoption of new technologies. For example, when web applications first debuted in schools many of the earliest and longest lasting applications connected parents to student information systems. Yet, with all the noise lately about School 2.0 the focus has been on social networks and classroom applications.

school%20hallway.jpg
Here is an interesting case study from Holland where they are deploying a Web 2.0 attendance application across multiple districts to help reduce truancy rates. Eventually over 200,000 students will be tracked. All the professionals involved (teachers, counselors, administrators) have custom work-flows that help them make sure the right kids are in the right schools.

In the US, transcript management is one of the more interesting uses of these technologies. National Transcript Center recently won state-wide bids in Texas and West Virginia to help manage student transfers between districts as well as college and employment applications. They and their competitors are leading the way towards a new paradigm of software for schools.

What the Dutch and US examples have in common is that they are:

* Multi-district
* Web based
* Users control and manage their own information needs

In the US this is likely to manifest itself in statewide systems that help reduce the costs of routine administrative tasks. Texas is projected to save over $7 million per year (pdf) with the NTC system.

ss%20and%20pen.jpg What will be more interesting is when these types of systems can be used to evaluate educational practices by looking across multiple districts at large data-sets. Most districts in the US simply are not large enough generate solid statistical data and most of the current efficacy research in this arena focuses on a few classrooms at a time. We move forward doing the best we can backed by anecdote and social science. There have been some innovative new approaches to looking at statewide data but they are expensive and difficult to do because of the limitations of todays systems. These new systems promise a new era in educational research.

What implications does this have for the education business ?

1. More and more systems will move to statewide deployments. This is the next phase of a transition that began in the mid-90's from site based to district based enterprise systems.
2. New applications will allow the user much more control over the information they use and create. Prototypes have existed for the last 15 years of administrator dashboards but their use has been fairly limited until recently. Students, parents, and teachers will all get this functionality as well. This has major implications for design and architecture of software systems as well as user support.
3. Data standardization using SIF and other interoperability formats will gather steam. It isn't practical to deploy these statewide systems without data standardization.
4. We can expect a push back once these systems reach a certain critical mass. There is still a strong element of local control in the US system and these new statewide systems will have to accommodate that (probably through SIF).
5. This will be a long slow transition - schools are reluctant to trade out the enterprise systems because of all the training and implementation headaches that come with it. The average life of an SIS is 7 years and in larger districts it can stretch to almost 14 years (reference SIS Trends and Opportunities Report).

As the old Chinese curse says - "may you live in interesting times."

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July 18, 2007

Target Market Selection

Picking a target market is one of the most fundamental decisions a sales and marketing team makes. Your target market determines what products you build, where you promote them, and how you talk about them. Socratic Marketing in the budding conversation economy demands a rigorous approach to this question as part of your Big M Marketing approach..

Target-Market-Forces.gifPicking a good target market is a balancing act. The smaller your market the higher your odds of success in targeting specific needs. However, that has to be weighed against the financial objectives of the business. You can’t get so small that you define yourself out of a job! Think of this as two forces that are inversely proportionate. Your goal is to find the right balance point.

So why do so many companies get this wrong? They define markets based on granfalloons, a concept coined by Kurt Vonnegut which means "a proud and meaningless association of human beings." For example, have you seen segmentation schemes based on geography, district size, or % of free and reduced lunch students? If you are engaging in data driven selling and/or socratic marketing these are good starting points, but they are not the most powerful way to define a market.

A far more effective approach is to define your market based on how customers think about their problems. After all, in a conversation economy their problems are the topic you will discuss with them. “Fine,” you say, “but I can’t look inside their head to see how they think, I can’t measure that to determine if the market is big enough.” Fair enough, but if they really believe something their actions will speak louder than words. You can observe where they spend money and time to tease out what their priorities are.

davis_airflow_tels.jpg On a sail there are dozens of tiny strings, tell-tales, woven into the fabric that show how the wind is moving across the face of the sail. This allows the sailors to trim the sail for optimum performance. As a metaphor this works perfectly for the concept we are after here. We can’t see how our customers think, but we can observe decisions they have already made to get a sense of it.

For example, at Chancery when we released Open District in the mid 90s we decided that only large districts would be open to purchasing the product so we didn’t even bother setting up pricing for districts with fewer than 10,000 students. Almost immediately however our Sales team was telling us that smaller customers were interested. When we dug a little deeper we found that it was far more important how customers saw the role of data in decision making than how big they were. The tell-tale we used to determine this was whether or not they had hired a Database Administrator (DBA) to manage their IT systems. This allowed us to be far more precise about our targeting while expanding our footprint at the same time.

On the curriculum side you might have products that appeal to constructivists or to advocates of guided reading. For the former you might look to see if they are using any products from members of the Constructivist Consortium. For the latter it might be relevant if they have maintained a librarian on staff or if they have a bookroom. Your products might require a fair amount of teacher training - look to see how they are allocating their budgets in this area. If you are selling technology you might key in on whether or not they have installed electronic whiteboards.

The goal is to find a handful of tell-tales that marketing and sales can use to focus their efforts. Marketing can use it for list selection (only give us Districts with a DBA) and Sales can use it to qualify prospects (check - they have whiteboards).

690472_bulls_eye.jpgIn the end the way you define your target market should be unique to your business but it should go much deeper than superficial indicators. Your goal is find a group of customers who are thinking about their challenges in ways that make them particularly open to the solution that you are offering.

July 17, 2007

Whats on my iPod - Spring 07 Edition

Here is a mix of some of my favorites from this past spring. You will find an eclectic mix of alternative, country, power pop, mexican guitar virtuosity, folk and retro 60's chic. Enjoy.

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July 12, 2007

Games Learning & Society Conference - On Site Blog

The Games Learning & Society Conference (GLS) kicked off this morning in Madison WI with a packed breakfast sessionat 8 AM.

gls_logo.gifThe conference has about 350 attendees and is an interesting mix of academics, teachers, and some business types. The agenda is so rich that it choosing sessions is agonizing.

James Paul Gee gave a great summary of the state of things as we munched on bacon and looked out over Lake Monona. He reminded us of the gaps that exist between kids experiences with games and their experience of school. One of his main points was that literacy is far more than phonics and decoding. The real challenge is helping kids master the complex academic language they need to succeed in Middle an High School. Young kids have no problem navigitating rich complicated technical text as they play today's games. He got a good laugh by reading instructions from the back of a Yu-gi-oh card. These same students are not challenged in the same way at school. The money quote:

biopic-jim-gee.png"The dirty capitalists trust our children more than the schools to learn complex language."

He also did a great job of reviewing the differences in how learning is viewd in gaming culture and in school culture. Some of the major points here were:

* Performance before competence - kids don't read manuals they just jump in and do it. This gives context when they do go look at the reference materials. This is the opposite of how schools approach it.

* Gamers embrace failure. They know they need to fail early and frequently to learn, and they embrace it rather than holding back.

* Gamers love to transgress. When a player transgresses the rules it proves that they have internalized them. Schools punish this behavior, games reward it.

* Gamers don't look at eye candy. To play a game well you have to look past the eye candy and grok the deep underlying model. This is same way Scientists see the world, they look past the pretty surface to see what system underlies things. Compare this with the role of flashy graphics in today's textbooks.

* Gamers value information as a guide to action not a collection of truths. What Gee calls a Design Mode of information - how can it use it - underlies gaming culture. Schools are far more about Belief Mode - who said it, is it true. The problem today is that information is coming at us so fast that belief mode only isn't practical. We need to filter information based on how it can help us accomplish things.

* Collaboration is non-heirarchical. n3wbs and experts mingle seamlessly in the social networks around games. Tacit knowledge is valued. There are many routes to participation and status where schools have limited routes. Leadership is also highly porous.

It was a great talk and a good way open the next couple of days. More to follow.

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July 10, 2007

Heres A Dollar - Buy A Clue

05_large.jpgCell phone ettiquette check. This morning on my outbound flight I cleared security and headed for the bathroom. For the second time in two weeks I encountered that most noxious creature - the guy who thinks it is appropriate to chat away on his cell phone while taking care of more personal business.

This wasn’t an urgently expected call with a quick “can I call you back in a couple of minutes” plea. No, this moron was prating on in full baritone about some meaningless bit of office gossip, and on, and on. On the concourse I wouldn’t have noticed it. But in the porcelain echo chamber every nuance was amplified.

As noted in my entries on email etiquette - our tools have changed so dramatically in the last 20 years that our cultural norms are struggling to keep pace. But puleeze, no one has to be 24/7/365 that much. One of the great liberating technologies of the last 25 years is ubiquitous voice messaging. Trust me, if it is important they will leave a message.

We live in a sea of continuous partial attention these days and we desperately need new norms and practices to navigate the barrage of information coming our way.

The good news is that given time our minds are really good at separating signal from noise. One of the most interesting aspects of living right now is that we are in a transition era where most of us haven’t yet figured out how to do that with the endless barrage of information coming our way. It is also one of the most frustrating things about living now.

But don’t bury your head in the sand. This stuff isn’t going away - engage with it but on terms you can live with.

I currently subscribe to 60 RSS feeds. When I started I was looking at about 10 and it took me hours because I hadn’t yet developed filters for how to move through it. I read everything.

Now I find I can get through all 60 feeds in 30-45 minutes. As I have gained more experience with the tools I’ve learned to separate the few articles I want/need to read from the chaff quickly and ruthlessly. Better yet - I get information that is specific to my interests every single day. This has been a huge improvement in my information diet, but for a while it was really overwhelming.

motor%20loo.jpgI hope the fellow in the bathroom had a learning moment after he walked out and thought to himself - “gosh I guess that was kind of inconsiderate, better not do that again.” But then again, no matter the technology we’ve always had boors in our midst. Next time I’ve resolved to just hit the flush button repeatedly in range of his microphone.

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July 6, 2007

NCLB - What is Missing?

Scott Adams captures in a nutshell what is wrong with No Child Left Behind in his post today. By focusing exclusively on the negatives - who is failing and what punishment will be meted out - the program misses the opportunity to recognize what is working and to reward students and teachers for their successes. All stick, no carrot.

Truncheons-OK.jpgNo-Carrots.jpg


Of course he never mentions NCLB - what he talks about is one of the most effective ways of getting people to change their behavior. Don’t believe me - go read it here.

Don’t get me wrong - finding out where schools are not performing and shining a light on it has helped in many ways. That is essential and vital work that needs to be done. But by being fear based NCLB will probably not produce long term systemic change in the ways it’s authors hoped for.

Think back to the teacher that had the biggest impact on your life. I'm willing to bet dollars to donuts that they brought out the best in you rather than carping on your faults. They inspired you by helping you discover what you do well.

survey_results.jpgThe real trick would be to combine accountability with recognition. For example - a school couldn’t be labeled Needs Improvement unless the state also found some things that they were doing right and recognized those things. And yes - there are plenty of recognition awards for teachers. But, in a state like Texas maybe 500 out of 290,000 get recognized each year. If your school fails - everyone looses their jobs. It seems disproportionate.

NCLB was meant to attack complacency - and that is a real problem. Punitive sanctions will drive people to change their behavior but it probably won't drive them to change what they believe about themselves.

But of course you knew that because the kind of people who read this blog care about education and about serving kids. People who have that passion are desperately needed in this world and you are making a difference by doing what you do. Thanks.

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